Melissa Cooper Founder and UX Strategist
Melissa Cooper works with businesses to build customer focused products.
Melissa's expertise is in customer research, innovation and solution design. She describes herself as a problem solver who fosters goal-orientated design thinking. Her passion is to create products that customers love and lead to business success.
Melissa's career spans over 15 years in San Francisco, Sydney and Adelaide.
Career highlights include joining Eventbrite as their first UX designer in 2011. As Director of UX, Melissa established a lean UX practice and built a team of 5 designers and 2 researchers. Melissa oversaw management responsibilities and created experience strategies to address company goals.
In 2015, Melissa moved to Dwolla to head up UX and Design. This role included managing UX, visual design, copy and front-end development. Together the team redefined Dwolla's core product offering to focus on a B2B audience. Key projects included a new merchant dashboard, developer portal, and on-boarding experience.
Melissa has designed user experiences for Australia's largest online publishers. While at Fairfax Digital she worked on SMH, Domain, RSVP and Stayz. At News Digital, she designed user experiences for Moshtix, news.com.au and The Australian. Melissa has also worked at the Australian Broadcasting Corporation in the Innovation Unit where she focussed on mobile user experience.